Suspected Reaction
Unexpected symptoms, discomfort, allergy-like responses, or other health changes after use.
Safety & Product Concern Reporting™
Your safety comes first.
Use this page to report a suspected reaction, unexpected side effect, product-quality issue, or other concern involving a Trinity product.
Urgent or life-threatening symptoms?
Stop using the product and call 911 or your local emergency service immediately. Do not wait for an email response from Trinity.
What to Report
Tell us when something does not feel right.
We encourage customers, caregivers, practitioners, and partners to report suspected reactions and product-quality concerns promptly—even when it is not clear that the product caused the issue.
Reporting helps Trinity evaluate patterns, support customers, review manufacturing and lot records, and determine whether additional action is appropriate.
Medication Concern
A possible interaction or new issue involving prescription medication, over-the-counter products, or other supplements.
Product Quality
Leakage, damaged packaging, unusual odor, altered appearance, missing lot information, or suspected tampering.
Incorrect Use or Exposure
Accidental ingestion, use by a child, use beyond the labeled amount, or another unintended exposure.
Immediate Steps
Protect health first. Preserve details second.
- Stop use when appropriate.Do not take another serving until a qualified healthcare professional advises you that continued use is appropriate.
- Seek medical help.Contact a healthcare professional for symptoms that are concerning, persistent, worsening, or unexpected.
- Keep the product.Save the bottle, tube, label, lot number, expiration date, shipping package, and remaining contents unless a professional instructs otherwise.
- Document the timeline.Note when the product was used, the serving amount, when symptoms began, other products or medications taken, and any treatment received.
Report a Safety or Quality Concern
Provide as much detail as you comfortably can.
Trinity may contact you for clarification or supporting photographs. Do not send passwords, payment-card information, or complete medical records through ordinary email.
Privacy note
Information submitted for safety follow-up may be retained and reviewed for quality, customer care, and applicable reporting obligations. Access should be limited to authorized personnel.
What Happens Next
A structured, respectful review.
Customer Care or the safety team confirms receipt when contact information is available.
We may request photographs, lot details, purchase information, or a more precise timeline.
Relevant product, manufacturing, fulfillment, and complaint records may be evaluated.
Trinity communicates appropriate support, replacement, escalation, or follow-up steps.
Important Boundaries
Customer support is not medical care.
- Trinity cannot diagnose symptoms or determine medical causation.
- Do not restart a product after a serious or concerning reaction without professional guidance.
- Keep dietary supplements away from children and pets.
- Follow the final product label and do not exceed the labeled serving.
- Competitive athletes should review current sport-specific requirements.