Shipping & Returns

Order processing

Orders are prepared as promptly as practical after payment is confirmed. Processing times may vary during launches, holidays, high-volume periods, product backorders, or circumstances outside Trinity’s control. Any available estimate shown at checkout is an estimate rather than a guaranteed delivery date.

Shipping

Available shipping methods, costs, and estimated delivery windows will be displayed during checkout when e-commerce is activated. Customers are responsible for providing a complete and accurate shipping address. Carrier delays, weather, access restrictions, and other events may affect delivery after an order leaves our facility.

Please contact us promptly if tracking shows an unexpected issue. We will help review the shipment, although carrier investigations and replacement eligibility may depend on the circumstances.

Returns

Because dietary supplements are ingestible wellness products, return eligibility may depend on product condition, safety, and applicable law. Contact Trinity before returning any item. Products should not be mailed back without return instructions.

Unopened, unused, and sealed products may be considered for return when requested within the return period shown at checkout or in the order confirmation. Opened products generally cannot be returned unless they arrived damaged, defective, or incorrect. Shipping charges may be nonrefundable unless the return resulted from a Trinity fulfillment error.

Damaged, defective, or incorrect orders

Inspect your order promptly after delivery. If an item arrives damaged, defective, leaking, or different from what you ordered, contact us with the order number and clear photographs of the product and packaging. Keep all packaging until the issue is resolved.

Questions

For shipping or return assistance, use the Contact & Support page. Final shipping areas, carrier options, return windows, and refund timing will be confirmed before live checkout is activated.